Troubleshooting the Enrolmy for Provider App
If you run into a problem or have an issue, try these steps to resolve it:
Log out and in again
Restart your device
Uninstall and reinstall the app
Ensure that the app is up to date
Ensure that your device’s operating system is up to date
Ensure all updates for your device are up to date
Ensure all staff are assigned to the activities they should be
Ensure attendees are not on waiting lists, marked present, or any other anomaly
Ensure you are in the correct activity and the tabs match the desktop display for all activities, current or future
If you see any of the following or have similar issues, follow these problem-solving techniques first before contacting us.
Issue | Steps to Resolve | Additonal Information |
---|---|---|
Server Error |
|
|
No Activities Showing |
| https://helpcentre.enrolmy.com/entkb/How-To-Assign-Staff-To-Activities.1954513957.html |
Names Missing from Attendees List |
| |
Attendees Previously Signed Out have Reappeared as Not Signed Out |
| https://helpcentre.enrolmy.com/entkb/How-To-Login-on-the-Mobile-App.1954381939.html |
Sign-in and Sign-out Time Showing Incorrectly |
| If you are seeing incorrectly time-stamped data in Enrolmy, then this could be caused by the following reasons:
|
Not able to log in | If you're unable to log on to the Enrolmy for Providers or Enrolmy Sign In Kiosk apps, it could be because the WiFi you are connecting to uses a Firewall.
| N/A |
For any of the above or other issues you have encountered that have NOT been resolved with the following methods, please raise a support ticket with our Customer Support Team with the following information:
Detail of the issue with corresponding screenshots
Email used to login
App version (can be seen within the login page)
Device make and model
Device OS version