This setting is available for Before and After School Care and Holiday Programmes type of activities only.
Customers can move themselves off waiting list
This new setting gives customers the ability to move the attendees off the waiting list if spaces become available.
If space becomes available, either because the session cap has increased or a booking has been cancelled (by a customer or a staff member), an email will be sent to all customers on the waiting list that are booked into those sessions.
The email encourages the customers to log in to Enrolmy to view the available sessions and update their booking. The email content is deliberately generic because available spaces can be very dynamic - by the time the customer opens and actions this email, there is a high possibility that the available sessions may have changed from when the email was first sent.
Note: There is a 2 hour email frequency delay to ensure that customers are not continuously spammed unnecessarily.
Accepting or rejecting waitlisted spots
Once customers log in to EMY Parent Portal, the sessions that can be changed from Wait Listed to Booked will be clearly identified and highlighted in green. Customers can choose to “Accept” or “Reject” the booking offer.
If they “Reject” their Wait List booking will be removed and there is no charge associated.
If they “Accept” their booking will change from Wait List to Booked and a charge will be associated. The customer can then proceed to checkout.
