What A Provider Can See
As the Provider, you can see the Blacklisted customers in a few ways:
1. Under the Blacklisted primary guardian's profile, the primary guardian will have a label Blacklisted, and a Blacklist History will be visible:
2. Under the Blacklisted child's profile, the child will have a warning message above their details:
3. When using Add an attendee, a Blacklist label shows next to the primary guardian for each attendee:
4. A notification will show when creating or editing a booking for the attendee of a blacklisted guardian:
5. Head to the Customers / + / Blacklisted Customers. You will see the list of ALL Blacklisted customers:
6. The Blacklisted customers will show a Status called Blacklisted and a black circle next to their name under the Customers section:
7. A black circle will display in front of the primary contact name in the following locations:
Customer tab
Money tab → Invoices
Money tab → Credit Notes
Activities tab → (activity) → All Attendees
Activities tab → (activity) → Bookings
Activities tab → (activity) → Invoicing
How Blacklisting Works Together With The Tablet And Mobile App
Blacklisted customers and their attendees show with a black dot in front of their name when “Adding Attendees” or on the “Customers” tab on the EMY for Provider (mobile app)
Currently, Parent Kiosk (Tablet Apps) does not reflect information related to Blacklisted customers.